Returns & Refund Policy

Returns & Refund Policy

At Digimart, customer satisfaction is important to us. This Returns & Refund Policy explains how return requests, refund approvals, exchanges, damaged products, and order issues may be handled when you purchase from our online store.

Please review this policy carefully before placing an order. By purchasing from Digimart, you agree to the terms described below.

Return Eligibility

Products may be eligible for return if they are unused, undamaged, and returned in their original packaging with all included accessories, manuals, labels, and invoice documents.

To qualify for a return, the product should generally be in the same condition as received. Items that show signs of use, damage, missing parts, or altered packaging may not be accepted for return.

Return Period

Return requests must be submitted within the return period specified on our website or order confirmation. The exact return period may vary depending on product type, location, promotional terms, or applicable consumer protection laws.

If the return period has passed, we may not be able to accept the return or issue a refund.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, licensing, customization, or digital usage reasons. These may include, but are not limited to:

• Opened or used personal care products
• Products with damaged or missing original packaging
• Items missing accessories, manuals, serial numbers, or warranty cards
• Customized, personalized, or special-order products
• Digital products, downloadable content, or software licenses
• Gift cards or store credit vouchers
• Products marked as final sale or clearance, where applicable

How to Request a Return

To request a return, please contact us through the contact information provided on our website. Include your order number, product name, reason for return, and any relevant photos if the item is damaged or incorrect.

Our support team will review your request and provide return instructions if the product is eligible. Please do not send products back without receiving return approval and instructions.

Return Shipping

Return shipping costs may vary depending on the reason for return, product condition, order location, and applicable laws. In some cases, customers may be responsible for return shipping fees.

If the return is due to a damaged, defective, or incorrect item sent by us, we will review the issue and provide further assistance according to our policy.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Include your order number and clear photos of the product, packaging, shipping label, and any visible damage.

After reviewing the issue, we may offer a replacement, repair, refund, or other suitable solution depending on the product condition and availability.

Refund Process

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will usually be issued to the original payment method used during checkout.

Refund processing times may vary depending on your bank, card issuer, payment provider, and location. Shipping fees, handling fees, or payment processing fees may be non-refundable unless required by law.

Exchanges

Product exchanges may be available depending on stock availability and product eligibility. If you would like to exchange an item for a different model, color, or version, please contact us before returning the product.

If the requested replacement item is unavailable, we may offer a refund, store credit, or alternative product option where applicable.

Order Cancellations

You may request an order cancellation before your order has been processed or shipped. Once an order is shipped, it may no longer be possible to cancel it, and the standard return process may apply.

Warranty Claims

Some products may include manufacturer or store warranty coverage. Warranty terms may vary depending on the product, brand, and region. Warranty claims are generally reviewed separately from standard returns and refunds.

If you believe your product has a manufacturing defect, please contact us with your order details, product information, and a description of the issue.

Refused or Undeliverable Packages

If a package is refused, returned to sender, or cannot be delivered due to incorrect address information, additional shipping fees or handling costs may apply. Refunds for undeliverable orders may be reduced by applicable shipping or return costs.

Contact Us

If you have any questions about returns, refunds, exchanges, cancellations, or warranty claims, please contact us through the contact information provided on our website. Our team will be happy to assist you.